3rd Annual Patient Experience Excellence Congress

Under the Patronage of Ministry of Health - Saudi Arabia

12 – 14 September 2022
Intercontinental Hotel, Riyadh – Kingdom of Saudi Arabia



Under the Patronage of Ministry of Health – Saudi Arabia, BII World is delighted to announce that the 3rd Annual Patient Experience Excellence Congress, is all set to be hosted this September, revolving around the central theme of Reflect Back & Leap Forward: Re-Activate Experience Ecosystem“.

The In-Person event, aims to convene, engage and contribute to enriching the global dialogue on improving the patient experience by embracing disruptive innovation, fostering empathetic connection and amplifying compassionate care at all levels.

With the support of the Scientific Committee driven by the Ministry of Health Saudi Arabia, we bring together a distinguished faculty of 50+ presenters and a carefully curated program that meets the trends and pain points of the patient experience discipline.


  • 2-Days of Conference (12th and 13th September 2022)
    •  1- Day of Certified Workshops (14th September 2022)
  • CME Accreditation for participating medical professionals
  • Poster Presentation Competition
  • Showcase your products/services directly to top decision-makers of the region.
  • Network with over 300 C – level professional and build lasting business relations.
  • Live Demos | 1-1 Business Meeting 
  • Branding and promotion opportunity to deepen marketing and company recognition


  • Mohammed G. Alghamdi, Director General – Nursing Affairs General Department – Ministry of Health (Saudi Arabia)
  • Norah AL Malhooq, Assistant CEO, Health Care Delivery and Director, Experience Office Division – King Faisal Specialist Hospital & Research Center (Saudi Arabia)
  • Reem Al Bunyan, CEO – The Center for Value in Health (Saudi Arabia)
  • Hind Al Zaabi, Executive Director – Healthcare Facilities Sector – Department of Health Abu Dhabi (UAE)
  • Howard Catton, CEO – International Council of Nurses (Switzerland)
  • Mawahib Wang, Chief Nursing Officer, Medical Services – Ministry of Defence (Saudi Arabia)
  • Stephanie Bayer, Senior Director – Patient Experience – Cleveland Clinic (USA)
  • Elham Al Ateeq, Chief Executive Nursing Officer – Makkah Healthcare Cluster (Saudi Arabia)
  • Matthew Gettman, Chief Medical Officer – Sheikh Shakhbout Medical City – Partnership with Mayo Clinic (UAE) among many others.


  • Under the Patronage of Ministry of Health – Saudi Arabia
  • Strategic Partner: Sultan Bin Abdulaziz Humanitarian City
  • Lead Partner: Ministry of National Guard – Health Affairs
  • Strategic Regulatory Partner (Private Sector): Council of Health Insurance
  • Knowledge Partner: Health Links, Powered by Press Ganey
  • Platinum Sponsors: Oracle | SSMC in partnership with MAYO Clinic
  • Gold Sponsor: Davita
  • Consulting Partner: PWC
  • Regional Rehabilitation and Long Term Care Partner: CMRC
  • Bronze Sponsors: Cleveland Clinic | Elsevier
  • Exhibiting Partners: EIDO Healthcare | Horizon IT
  • Networking Partners: Medtech GmBH | The Patient Safety Company
  • Supporting Association: Emirates Nursing Association
  • Supporting Partner: The Saudi Patient Experience Club and more

Contact Information:
Mohor Mukherjee – Event Marketing

E: [email protected] |  M +971 050 6353411

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